Rescheduling or Canceling
If you need to reschedule or cancel an appointment, R2FT requires a minimum of 24-hours notice for appointments of 1 hour or less, and 48-hour notice for appointments over 1 hour. If you need to cancel your appointment, please call R2FT at 678-848-5020. If there is no answer, please leave your name, scheduled appointment time, and the action that you would like taken, on our voicemail. Sorry, cancellations made via email are not accepted. We are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments will be transferred to account credit to be used at a later date. Any refunds will be subject to a credit processing fee of $25. Appointments made within 24 hours are automatically subject to cancellation fees.
We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:
- More than 24 hours notice for appointments of one hour or less, service will be rescheduled/cancelled at no charge.
- More than 48 hours notice for 90 minute and 2 hour appointments, service will be rescheduled/cancelled at no charge.
- Less than 24 hours notice for appointments of one hour or less, 50% of the service price will be charged.
- Less than 48 hours notice for 90 minute and 2 hour appointments, 50% of the service price will be charged.
- Failure to show without notice within 1 hour of your appointment, 100% of service price will be charged.
Late Arrivals Policy
We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, if necessary, and begin on time. If you are late for your appointment, your massage time may be shortened in order to comply with other scheduled appointments. The full amount for the service will still be due.